How to pay for your AirlyGo booking

1. How payment works

For hotel bookings you pay AirlyGo online by bank transfer in Sri Lankan rupees. The total is shown before you pay, and the live price is rechecked with the hotel before payment.

After we verify your payment against the actual bank credit, we book the room with the hotel and send you the hotel confirmation number.

Flights and travel insurance are quoted on WhatsApp. After you confirm the quote we share the bank details, and we issue your ticket or policy after the payment is verified.

2. What the price includes

The price shown is the total for your stay. It may include the hotel price, taxes, service charges, foreign-exchange adjustment and the AirlyGo service fee.

Charges paid directly at the hotel, such as a local city tax or a security deposit, are shown separately where the hotel provides them. Read the Policies section on the hotel page before you pay.

3. Currency and exchange rates

Prices are shown and paid in Sri Lankan rupees (LKR). Where a hotel or supplier charges in another currency, AirlyGo converts the amount using a current reference or TT selling rate plus a small buffer for market movement and processing cost.

Your bank may charge its own transfer fee.

4. Payment time and late payments

After you continue to payment, a timer shows how long you have to pay (usually 30 minutes). Your total is held by AirlyGo only for this time. It is not a hold of the room by the hotel.

If you paid just before the timer ended, you can still upload your slip for a short grace period. A payment that reaches us after that is reviewed by our team, and we contact you before any booking is made, because the hotel price may have changed.

5. How we verify your payment

Pay the exact amount shown and add the payment reference in the remarks. We match the amount, the reference and the actual credit in our bank account. A slip or screenshot alone is not proof that the money reached AirlyGo.

Most transfers are verified quickly. Transfers made outside banking hours or through some banks can take longer to reach us. You get an SMS and an email when your payment is verified.

6. Payment security

Pay only into the AirlyGo Travel account shown on your payment page. AirlyGo never asks you to pay into a personal account, and never asks for card numbers, CVV codes, online-banking passwords or one-time passwords through WhatsApp, phone or email.

We may run fraud and identity checks. A booking can be paused for manual review when the payer name, guest name, transaction pattern or bank record raises a reasonable security concern.

7. Pending payments

A payment can stay pending while the transfer is still reaching our account or while we check it. Keep your AirlyGo booking reference and slip. Do not pay again unless AirlyGo asks you to.

8. Failed or reversed payments

Your bank may stop or reverse a transfer because of limits, incorrect details, security checks or technical issues. AirlyGo does not control bank approval. If no money reaches our account, no booking is made.

9. Duplicate or extra payments

Contact AirlyGo straight away if you paid twice or paid more than the total. After we verify it against our bank records, the extra amount is refunded by bank transfer to the account you paid from. Bank processing times may apply.

10. Paid but no confirmation yet

If money left your account but you have not received a confirmation, send your slip and AirlyGo booking reference to support. We check whether the payment reached us, is still pending or was reversed. Do not make a second booking until this check is complete.

11. Refunds

Refunds are sent by bank transfer after the hotel or supplier confirms the refundable amount. The supplier refund, AirlyGo reconciliation and bank processing are separate stages. See the Refund Policy for eligibility and timelines.

12. Receipts and records

Keep your slip, your AirlyGo booking reference, the hotel confirmation number and our SMS and email messages. A slip shows that you sent a transfer; the hotel confirmation number shows that your booking is confirmed.

Related policies