Frequently asked questions

Airfares and seat availability can change. The price is confirmed only after the booking is verified with the airline and payment instructions are issued.

It depends on the airline fare rules. Change fees, fare differences or cancellation penalties may apply. We confirm the full cost before making a change.

Enter the destination, check-in and check-out dates, rooms and guest count. Available properties and rates will be shown and the final price is rechecked before confirmation.

Included taxes are shown in the search results. City taxes, resort fees or charges payable at the property may be listed separately.

It depends on the selected rate's cancellation policy. The free-cancellation deadline and any penalties are shown before confirmation.

We will offer an alternative property or room option. If payment was received and the booking cannot be fulfilled, the applicable refund process will be started.

Children are guests aged 0 to 17 on the check-out date. Guests aged 18 or over on that date count as adults.

Hotels price children by age. When you enter each child's exact age at check-out, the price you see includes the children.

Yes. Include every child in the booking, including babies. Otherwise the hotel may refuse check-in or charge extra at the property. The hotel may ask for proof of age.

It depends on the hotel. Cots and extra beds are provided on request only and may carry a fee. Children count towards the maximum number of guests in a room.

When the hotel provides its child policy, we show it on the hotel page. If you do not see it, message us on WhatsApp before booking.

Changing the number or ages of children needs a new price. This may not be possible on non-refundable bookings.

You pay in LKR by bank transfer or QR payment. For hotels booked on this website, checkout shows the exact amount and your payment reference, and we book the hotel once your payment is verified. Prices may also be shown in other currencies for reference.

Generally yes, full payment is required before tickets or hotel vouchers are issued, unless otherwise agreed with you in writing for a specific booking.

Yes. When your payment is verified we confirm it by SMS and email (or on WhatsApp for bookings arranged with our team), and we confirm again when the hotel or airline confirms your booking.

This depends entirely on the fare rules set by the airline or hotel you booked with. We'll always flag whether your fare is changeable and any change fees before you confirm a change.

Reach our Help Center any time at [email protected] or WhatsApp us directly, and we'll help sort it out with the airline or hotel.

Contact us on WhatsApp or through the Contact page with your booking reference. We check with the hotel or airline and tell you the options. If a confirmed booking cannot be provided, the applicable refund process is started.

Plans generally cover emergency medical treatment, trip cancellation, lost/delayed baggage, flight delays, and emergency evacuation — exact coverage depends on the specific plan and provider.

It is generally best to purchase a policy soon after confirming the trip. Coverage start dates and eligibility depend on the provider's rules.

The policy provider handles claim decisions and payments. AirlyGo can help you locate your policy documents and the correct claim contact details.

Visa requirements vary by destination and nationality. It's the traveller's responsibility to confirm and arrange any required visas — we're happy to point you toward the right resources when you book.